In times of uncertainty, it’s good to know you can count on having the healthcare coverage you need and getting the answers to your questions. Blue Advantage members can feel secure knowing that they are covered during the COVID-19 pandemic as we help you stay safe and stay strong.
Here are some frequently asked questions about COVID-19 coverage and how to stay safe. If you are a Blue Advantage member with questions not answered below, please call the Customer Service number on the back of your ID card.
Blue Advantage plans include the following coverage related to COVID-19 with no cost share*:
The Coronavirus Aid, Relief and Economic Security (CARES) Act requires health plans to cover the cost of approved COVID-19 vaccines and administration without member cost share (deductible, copay or coinsurance). This means all health plans must cover the cost of the vaccine itself and the fee your provider charges to give it you with no out-of-pocket cost.
There is also a state law that requires health plans to cover antiviral drugs and vaccines that are approved by the FDA or officially recommended by a government authority to treat or prevent COVID-19 through Dec. 31, 2021.
You should talk to your healthcare provider or pharmacist about when the vaccine will be available to you.
* Until further notice
COVID-19 vaccines will be rolled out in phases. They will not initially be widely available like the flu shot is. Check the Louisiana Department of Health’s website at www.ldh.la.gov for more information about Louisiana’s COVID-19 vaccine rollout plan and who is currently eligible to get a vaccine. The state has advised that you will need to make an appointment to get a vaccine, and vaccines will not be available for walk-in patients at clinics or pharmacies. The Louisiana Department of Health has more information at www.ldh.la.gov about locations where the vaccine is being given. You should not just show up at any of those locations; contact them to ask about making an appointment first.
If you have questions or concerns about the effectiveness of COVID-19 vaccines, the best person to ask is your healthcare provider or pharmacist. They can give you guidance. The Louisiana Department of Health’s website also has information about the vaccines.
Just because there is a vaccine, we do not have herd immunity, so you need to keep following all other COVID-19 precautions like wearing a face mask when around people who do not live with you, keeping up social distancing, washing your hands often and isolating yourself if you have symptoms of COVID-19. And, remember that there is a mask mandate and gatherings restriction in place for Louisiana. You are responsible for following all state and local laws/ordinances to prevent the spread of COVID-19 regardless of whether you have gotten the vaccine.
Scammers have started calling Medicare beneficiaries and asking for their personal information to sign them up for a vaccine. You should only share your personal information with trusted healthcare providers.
Here are some other tips to avoid vaccine scams:
If you think you may have been the victim of fraud or have been approached by a scammer, be sure to report it immediately. Blue Cross members should call our fraud hotline at 1-800-392-9249 or email firstname.lastname@example.org. If you aren’t a Blue Cross member, you can call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
If you are looking for COVID-19 testing, you can contact your healthcare provider to ask about which test you should have and where you can get one.
Hospitals, clinics, pharmacies and other facilities are offering free community testing for COVID-19 across the state. You can find out where and when testing is taking place by visiting the Louisiana Department of Health Community Testing Centers page, where you can find testing locations by parish. Testing sites are usually open for only a few days at a time, so check the LDH’s COVID-19 Newsroom for the latest announcements. And, check community calendars on newspaper and local TV station websites to find out about testing in your area.
You can also call 211, text LACOVID to 898-211 or visit www.LA211Help.org to reach the statewide information network and ask for more information about COVID-19 testing.
Blue Advantage members get credits worth up to $200 a year for over-the-counter supplies. Here are just some of the supplies that members can order to help keep them safe during the COVID-19 pandemic:
It’s important to stay on top of your usual healthcare needs, especially if you’re 60 or older or you have a long-term condition like diabetes or high blood pressure. Here are some tips for how you can do so safely:
Here are some tips for keeping up with your ongoing healthcare needs:
You can see videos with Blue Cross medical directors discussing why it’s important to stay on top of your healthcare needs on the Blue Cross and Blue Shield of Louisiana YouTube channel.